This is fifteen-hour program every quarter for directors and managers with the following objectives:

  • To enhance core competencies as admins
  • To provide understanding of industry specific non-negotiables
  • To provide understanding on working through parent partnership
  • To focus on health and safety of centre and children
  • To build and manage teams at centre levels

The content of this program:

  • You are the Brand!
  • Understanding of Policies and Procedures at KLAY
  • Centre Administration (RAINBOW and IGNITE)
  • Parent escalation Handling
  • Family friendly practices
  • Communication Skills (Professionalism)
  • Team management
  • Reports and data management
  • Health and safety